Osteopath of Wellness – Privacy Policy
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Last Updated: November 2025
This Privacy Policy explains how Osteopath of Wellness (“we”, “our”, “us”) collects, uses, stores and protects the personal information of clients and visitors who interact with our website or receive treatment at our clinic. We are committed to maintaining confidentiality, respecting your rights under UK-GDPR, and ensuring that every piece of information you provide is handled lawfully and responsibly.
We aim to create a safe and supportive environment where your personal information is protected with the same care and attention that we give to your physical wellbeing. This policy describes the data we collect, why we collect it, how it is used and the safeguards in place to protect it.
1. Information We Collect
When you use our website (www.osteopathofwellness.com), submit an enquiry or attend a consultation or treatment session, we may collect the following information:
Your name, email address, telephone number or any details you provide when requesting an appointment or sending an enquiry.
Information shared during your treatment, including your health history, medical conditions, injuries, medications, lifestyle factors, previous diagnoses or anything relevant to the safe and effective delivery of osteopathy or related services.
Appointment information, including your bookings, session times, treatment notes, progress records and follow-up communications.
Payment and billing information when you purchase treatments or other services.
Technical information collected automatically when you browse the website, such as IP address, device information, browser type, pages visited, and general analytics. This information helps us improve the performance, layout and accessibility of the website.
Any messages or aftercare feedback you choose to send us.
We collect only the information necessary for safe treatment, accurate record-keeping, effective appointment management and compliance with our legal obligations as a healthcare provider.
2. How We Use Your Information
Your information is used to ensure safe, effective and professional osteopathic care, including:
Managing appointments, responding to enquiries and sending confirmations or reminders.
Assessing treatment suitability and providing professional osteopathic assessments, treatment plans and clinical notes.
Maintaining accurate health records as required by law and professional regulation.
Providing follow-up advice, exercises, aftercare instructions and ongoing support.
Handling payments, receipts and administrative processes.
Improving our website functionality, user experience and overall service quality.
Complying with UK legal, regulatory and insurance requirements.
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Your information is never used for any purpose beyond the operation of our clinic and the safe delivery of your treatment.
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3. Lawful Basis for Processing
We process personal data under the following lawful bases:
Processing necessary for the performance of a contract (your appointment or treatment).
Processing required for compliance with a legal obligation (clinical record-keeping, regulatory standards).
Processing based on your explicit consent when you provide health or medical information.
Legitimate interests, such as providing high-quality care, improving clinic operations and managing appointments, when these interests do not override your rights.
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4. How Your Information Is Stored and Protected
Osteopath of Wellness uses secure systems to store and protect your personal data. This includes encrypted digital storage, restricted access to sensitive information, and secure methods for storing treatment notes and appointment details.
We retain clinical records only for the legally required duration set by healthcare regulators and insurance providers. After this period, records are safely deleted or anonymised.
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5. Sharing Your Information
Your data is treated with strict confidentiality. We do not sell, rent or disclose personal information to third parties for marketing. We may share information only when necessary, including:
With secure booking or payment processing systems you have chosen to use.
With healthcare or medical professionals only if you specifically request information to be shared.
With insurance or regulatory bodies if required by law.
With service providers who support website security, analytics or essential business functions, strictly for operational purposes.
No third party is permitted to use your information for their own commercial gain.
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6. Your Rights Under UK-GDPR
You have several rights regarding your personal data, including:
The right to request access to your information.
The right to request corrections to inaccurate or incomplete data.
The right to request deletion of your information in some circumstances.
The right to restrict or object to certain forms of processing.
The right to withdraw consent at any time.
The right to lodge a complaint with the Information Commissioner’s Office (ICO).
We handle all such requests professionally and within legal timeframes.
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7. Cookies and Website Tracking
Our website uses cookies and similar technologies to ensure proper functionality, security and performance. Cookies may be used to remember preferences, improve loading speed and support analytics tools.
You may adjust your browser settings to decline cookies, although this may affect certain website features.
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Full details of cookie usage can be found in our Cookie Policy.
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8. Updates to This Policy
We may update this Privacy Policy if our services, website functions or legal obligations change. Any amendments will be reflected on this page with an updated date.
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9. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please visit the Contact page on our website where you can reach us directly.
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Alternatively, you may contact us using the details below:
Osteopath of Wellness
Phone: +44 7429 008219
Email: Recoverylabclinic@gmail.com
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We will always respond promptly and professionally.